FAQs
Find answers to our most frequently asked questions.
Orders & Shipping
Where do you ship?
We ship Australia-wide via Australia Post.
International shipping is only available for Danish Pro Makeup Artists directly through our website.
All other orders for Denmark must be placed through our official Danish distributor: www.gaveide.online
They manage their own shipping and delivery terms.
What are your shipping rates?
- Standard Shipping (3–6 business days): $9.95 AUD
- Express Shipping (1–3 business days): $14.95 AUD
- Free Standard Shipping on orders over $200 AUD
How long does processing take?
Orders are processed and dispatched within 1–3 business days. Please allow extra time during peak periods or product launches.
Can I track my order?
Yes! You will receive an email with your tracking number once your order ships.
Returns & Refunds
Do you accept returns?
Yes, for items that are unused, in original condition and packaging, and if the return is requested within 14 days of delivery.
To initiate a return, email us at: info@amirabeauty.com.au
What items cannot be returned?
For hygiene reasons, we do not accept returns on:
- Used brushes, sponges, or cosmetics
- Products with opened or tampered packaging
- Sale or promotional items (unless faulty)
What if my item arrives damaged or faulty?
Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the damage or fault.
We will arrange a refund, replacement, or store credit as appropriate.
Do you offer refunds for change of mind?
No, refunds are not available for change of mind. If you need assistance choosing a product, we’re happy to help before you buy.
How long do refunds take?
Refunds are processed within 5–7 business days after the return is received and approved. Refunds will be issued to the original payment method.
Please note: original shipping fees are non-refundable unless the product is faulty.
Products Information
Are your brushes cruelty-free and vegan?
Absolutely. All Amira Beauty brushes use premium synthetic or nano-fibre bristles, and are 100% cruelty-free and vegan.
How do I clean my brushes and sponges?
We recommend our low-tox, hypoallergenic Brush Soap. Wet your brush or sponge, swirl gently on the soap, rinse thoroughly, and dry flat.
Are your lashes reusable?
Yes! Our lashes can be worn 15+ times with proper care.
What is the 5 Pair Multi-Pack Easy Tear Lash Tray?
A biodegradable, innovative lash tray designed exclusively by Amira Beauty. Each tray holds 5 pairs of lashes in your choice of plant fibre or faux mink styles. Tear-away segments allow easy organisation by style or client, perfect for pro artists or lash lovers who want a clean, efficient, and organised kit.
Sustainability
Is your packaging eco-conscious?
Yes, we prioritise recyclable and biodegradable materials wherever possible, including the exclusive 5 PAIR Multi-Pack EASY TEAR LASH TRAY system.